fbl77 Privacy Policy

fbl77 is a trusted online gaming platform in Bangladesh. This privacy policy ("Policy") applies to the fbl77.cam website and all related services. The terms described in this policy apply to all visitors and registered users of our website.

By using our platform, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services. We reserve the right to update this policy at any time.

fbl77 collects the following categories of information to provide you with a secure and effective service:

2.1 Personal Identification Information

• Full name (as per national identity card)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Residential address
• National identity card or passport number (for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for payment processing)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Site usage patterns and session logs
• Gaming history and preferences

fbl77 collects your information in the following ways:

3.1 Information Provided Directly

Information you provide directly when completing the registration process, during the account verification (KYC) process, and when contacting our customer service team.

3.2 Automatically Collected Information

Technical information (such as IP address, cookies, log files) is automatically collected when you visit our website and use our services.

3.3 Information Received from Third Parties

For identity verification and fraud prevention, we verify information through trusted third-party services when necessary.

fbl77 uses collected information only for the following legitimate purposes:

• Account Management: Handling registration, verification, and ensuring account security.
• Service Delivery: Managing gaming services, processing transactions, and handling bonuses.
• Customer Support: Providing assistance via live chat or email.
• Security and Fraud Prevention: Detecting and preventing illegal activities.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Using analytical work to improve the quality of the platform.
• Relevant Communications: Informing you about important updates, security notices, and offers.
• Responsible Gaming: Monitoring gaming patterns to identify and prevent problematic behavior.

fbl77 may share your information in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information pursuant to court orders, directions from statutory authorities, or applicable law.

5.3 Fraud Prevention

Relevant information may be provided to the appropriate authorities in investigations into financial crime, money laundering, or serious fraud.

5.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity with prior notice to users.

fbl77 uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform — these cannot be disabled.
• Functional Cookies: For saving your preferences and settings.
• Analytical Cookies: For monitoring and improving platform usage.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the site.

fbl77 applies industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All communication between the site and your device is protected by 256-bit SSL encryption.
• Secure Data Storage: All sensitive information is stored in encrypted form on secure servers.
• Access Controls: Strict access policies — only authorised personnel can access the necessary information.
• Regular Security Audits: Regular testing is carried out to identify security vulnerabilities on the platform.
• Two-Factor Authentication: An additional verification layer is used to protect accounts.
• Data Breach Response: Procedures are in place for rapid response and notifying users in the event of any security incident.

As a user of the fbl77 platform, you have the following rights:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

8.2 Right to Correct Information

If the information we hold about you contains any errors or is incomplete, you may request a correction.

8.3 Right to Delete Information

In certain circumstances (such as after closing your account), you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of our promotional communications at any time. To make this request, email [email protected].

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is used, you have the right to lodge a complaint with our customer service team.

fbl77 retains user information in accordance with the following policy:

• Active Accounts: Necessary information is retained for as long as the account remains active.
• Closed Accounts: Certain information must be retained even after an account is closed to meet legal and regulatory obligations.
• Financial Transaction Records: Retained for the period required for financial reporting and auditing.
• Dispute-Related Information: Relevant information is retained until any dispute or legal claim is fully resolved.

Once the retention period ends, we securely delete the information or remove identifying details.

fbl77 is strictly not for persons under the age of 21. Our platform is operated for adults aged 21 and above only.

We do not intentionally collect any personal information from minors. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

Game providers on the fbl77 platform (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) provide their services under their own privacy policies. Although their technical services are delivered through fbl77, they may have their own data-processing policies.

Payment providers (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. Their policies may apply at the time of a transaction. We recommend reading the privacy policies of these providers.

fbl77 reserves the right to update this privacy policy from time to time. If there are significant changes to the policy, we will notify users in the following ways:

• A notification will be sent to the registered email address.
• A notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after an update indicates that you have accepted the revised policy. For significant changes, we will provide sufficient notice before they take effect.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Available on site

Our privacy team endeavors to respond to all requests. An initial response to general requests is provided within business days.